FEB 18: Due to weather conditions our fulfillment center unable to ship from Nashville, TN.
Review your orders carefully for formats (also make sure you don't currently own the title).
* Orders will not be split if they have out-of-stock or pre-ordered items. No exceptions.
* Due to Covid Crisis, mail has been seeing delays. Allow extra time. International orders may expect longer delays. Hold tight.
* We cannot answer individual questions about slip cases. If they're available we will send. Most of the time these are limited, so don't delay ordering if this is important to you.
* WE'VE HAD REPORTS THAT CUSTOMERS ARE SEEING SHIPPING CONFIRMATION FROM UPS & USPS IN ADVANCE OF ACTUAL DELIVERY. WE ASK THAT YOU WAIT AT LEAST 3-5 EXTRA BUSINESS DAYS BEFORE OPENING A TRACKING/LOST ORDER REQUEST. IN MOST CASES, PACKAGES HAVE BEEN ARRIVING.
Review your cart carefully, especially for items/formats/quantities since we cannot modify orders once placed. Be extra sure that your address & postal code are correct and package is being sent to a safe address. We are not responsible for theft of packages.
At time of order we will be "authorized" for the transaction, we will not be paid until funds are "captured" at later time. We do not recommend using Debit Cards since issuing bank may count both the "authorization" and "capture" of funds.
Pre-orders will be ship about a week before street date. We will not split your order, no exceptions.
You will be sent three emails from firstname.lastname@example.org. First an order confirmation, then an email when order is approved to be packed, then a third email when your order is shipping.
If an order is still "NEW" and has not yet been "approved" the quickest way to cancel an order is using the cancellation link in your confirmation email. We cannot guarantee cancellation of order if it has already been approved. You may need to return package.
We are only responsible for return shipping fees for damaged or incorrectly packed items. Use this form to contact us. To return unopened new items within 30 days include ORDER NUMBER/ITEM/REASON FOR RETURN and send to :
Kino Lorber Returns:
333 West 39th St, STE 503
New York, NY 10018
OTHER SERVICE NOTES:
A small amount of NIGHT STRANGLER Blu-rays shipped with the wrong booklet. If you ordered from our recent sale, we are arranging a re-ship based on your order address.